Multiple forces have combined to create a renewed emphasis in Enterprise Architecture (EA). First, organizations are more dependent on technology, which continues to expand in importance and complexity. This is compounded by the drive for digital transformation and the need for improved consistent customer experience and operational efficiency. Finally, the recent experience with COVID-19 has shown that organizations with a good architectural foundation were much more successful at making the tough decisions and quick changes to business and operating model that the pandemic demanded. But, while organizations now understand that they need EA, most don’t understand what it actually is, know what it looks like, know how to create it, and most importantly, know how to use it to deliver value and influence decisions.
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